Returns & Exchanges
Shop with Confidence – 120-Day Guarantee or Your Money Back!
We’re proud of the products we offer at Sheraton Luxuries. If for any reason you're not completely satisfied, you’re covered by our 120-Day Satisfaction Guarantee.
We Stand Behind Our Products
Every item with the Sheraton Luxuries logo is backed by our quality promise. If it's not everything we promised, simply return it for a full refund.
Please note: Shipping costs are non-refundable.
📝 Before Returning Any Item
Please contact us first at sheraton9188@gmail.com before sending anything back. We’ll give you the instructions you need to ensure a smooth return or exchange.
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Returned products must be in their original, undamaged condition.
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Include your order number inside the return package so we know who to refund.
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Buyer is responsible for return shipping and insurance.
Return Address:
Sheraton Luxuries
608 Lucerne Ave
Lake Worth, Florida 33460
📦 If Your Item Arrived Damaged
We’re so sorry! Please do the following:
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Take a clear photo of the damaged item.
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Email it to us with your order number at: sheraton9188@gmail.com
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Let us know whether you'd prefer a refund or a replacement.
🔁 Exchanges (U.S. Only)
We only exchange items that are damaged or defective.
Email us first at sheraton9188@gmail.com, then send the item to the return address above.
⛔ Non-Returnable Items
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Gift cards
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Sanitary items
💳 Refunds
If you haven’t received your refund yet:
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Recheck your bank account.
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Contact your credit card provider – it may take time to post.
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Reach out to your bank – processing times vary.
Still no refund? Email us at sheraton9188@gmail.com and we’ll assist you.
📬 Entered the Wrong Shipping Address?
Please contact us immediately. If your order hasn’t shipped yet, we can usually correct it. If it's already on its way, we’ll do our best to help you.
🤝 Partner Product Returns
For products shipped by our partners:
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If damaged, send a photo, your order number, and request (refund or exchange) to: sheraton9188@gmail.com
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Wrong address? Our partner does not offer corrections after shipping, but contact us and we’ll do our best to help.