FAQ

Do you offer buyer protection?
Yes, your order are secure with the help of Paypal and Shopify. We also offer 100% satisfaction guarantee or your money back. See our guarantee below.

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Who are we and why are we doing this?
We are established business. We have been in business for 28 years between our two entities, pet store and taxes and accounting.

Our Pet Business name is Sheraton Luxuries and is trademarked.The Tax Business is A&G Associates Of the Palm Beaches, Inc. Companies that we have work with previously Amazon, Etsy, Ebay, and Walmart.

Pet rescues and Amazon customers enjoyed our pet carriers in the past and kept asking us if they were coming back. We are trying to bring them back because of the popularity.

If you have question please ask.

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 Can I cancel my pre-order?

You can also return the product if you are not happy with it. Please see our customer satisfaction guarantee below.

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Will you keep us updated about the process?
Yes, please fill your name and email in the sign box below so we can keep you updated. We will also provide you with pictures of the manufacture process too!

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We keep your information private. We do not sell your information to any company.

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Will my cat fit in this carrier?
The largest cat we had in the pet carriers were a Maine coon cat and an 18-pound tuxedo Cat. They were each in their own pet carrier. We recommend a maximum of 15 pounds.

Please see dimensions of the pet carrier to help you determine the correct fit for your pet.

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What size is the carrier?
18.89” L x14.76” W x 12.59”H

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When will the pet carrier be shipped?
Please see estimate time line:

Note:  Production will proceed once funding is reached. We will refund your money if we don't reach our goal.

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What are the Risk & Challenges?
We have worked with the same manufacturer in the past.  We are working out details with the shipping company to help expedite deliveries. No matter how much we plan, things can go awry. When they do, we promise to be fully transparent with you and will solve problems if they arise.

We recommend you sign up to our newsletter so you can be updated.

We keep your information private. We do not sell your information to any company.

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What material is used to make these pet carriers?
 This Type of recyclable plastic was first invented in Italy. The material is commonly used for medical supplies because it can handle the sanitization process. 

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How much does these pet carrier weigh?
 3 pounds 4 oz with couple more ounces added for the pad

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Can these be used for small animals with sharp claws?
Yes, the new pet carrier is strong & sturdy. They will hold small animals just like our original Pet carriers. Our Customers had cats, rabbits, birds, dogs, guinea pigs, squirrels, rescued wildlife & snakes in these carriers.

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Can these be easily washed?
Yes, the Carriers are extremely easy to wash and sanitize plus they dry fast.

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What is the best use for these pet carriers?
 It is best To use these pet carriers when you go to the vet. The Wide opening door helps offer comfort to your pets & provide medical care as they stay hidden in the pet carrier.

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Can these be used on a plane?
 Please note these pet carriers are too big & roomy to fit under the seat. Pet carriers can’t not be used for cargo.

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Do you have an Official Website?
Yes, Our Website is www.SheratonLuxuries.com

Do you ship Internationally?
Sorry, not at this time.

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 Do you offer a guarantee?
We offer a RISK-FREE - 120 Days GUARANTEE on all of our products.

Our goal is to keep pets happy so we stand behind our products. If you are dissatisfied after you make a purchase, simply return for full refund. Item must be in the same condition as it was sent.

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