FAQ Pet Carriers
FAQ
Do you offer buyer protection?
Yes, your order are secure with the help of Paypal and Shopify. We also offer 100% satisfaction guarantee or your money back. See our guarantee below.
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Who are we and why are we doing this?
We are established business. We have been in business for 28 years between our two entities, pet store and taxes and accounting.
Our Pet Business name is Sheraton Luxuries and is trademarked.The Tax Business is A&G Associates Of the Palm Beaches, Inc. Companies that we have work with previously Amazon, Etsy, Ebay, and Walmart.
Pet rescues and Amazon customers enjoyed our pet carriers in the past and kept asking us if they were coming back. We are trying to bring them back because of the popularity.
If you have question please ask.
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Can I cancel my pre-order?
You can also return the product if you are not happy with it. Please see our customer satisfaction guarantee below.
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Will you keep us updated about the process?
Yes, please fill your name and email in the sign box below so we can keep you updated. We will also provide you with pictures of the manufacture process too!
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We keep your information private. We do not sell your information to any company.
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Will my cat fit in this carrier?
The largest cat we had in the pet carriers were a Maine coon cat and an 18-pound tuxedo Cat. They were each in their own pet carrier. We recommend a maximum of 15 pounds.
Please see dimensions of the pet carrier to help you determine the correct fit for your pet.
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What size is the carrier?
18.89” L x14.76” W x 12.59”H
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When will the pet carrier be shipped?
Please see estimate time line:
Note: Production will proceed once funding is reached. We will refund your money if we don't reach our goal.
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What are the Risk & Challenges?
We have worked with the same manufacturer in the past. We are working out details with the shipping company to help expedite deliveries. No matter how much we plan, things can go awry. When they do, we promise to be fully transparent with you and will solve problems if they arise.
We recommend you sign up to our newsletter so you can be updated.
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